About BMC Remedy

With BMC, you gain business transparency, visibility and control across all of service support with one solution:

• One suite of integrated applications means quicker implementation, accelerated learning curve and lower TCO
• One partner for industry-leading software, services and training means you will fast-track your ITIL initiatives by up to 50 percent
• One architecture that includes both the leading CMDB and the leading service desk
• One clear leader in both CMDB and service desk market share

The BMC Difference

• One-stop solution. A single suite of products supports all your ITIL service support needs from architecture to integration, implementation to support.
• Proven service offerings. Hundreds of successful implementations ensure proven, successful, ‘best practices” approach.
• Strong service desk consolidation capabilities. Scalable solution supports multi-tenancy and multi-lingual implementations.
• Single, central, shared data model. Unified service view across all functions and processes (BMC Atrium CMDB) as well as a unique, unified architecture (Remedy AR System)means that there are no point-to-point integrations to maintain.
• Single center of accountability. BMC is unique in its ability to integrate, automate, and manage service expectations, service support, service quality, and service delivery.
• Full automation and seamless integration. BMC reduces calls to the service desk through full automation of service requests and integration to the same workflow engines that make the BMC Remedy Service Desk a market leader.